Strategic Plan 2024-2028

Mission

To be our community’s essential connector to information and ideas.

Vision

A connected library in a connected community.

Guiding Principles

Innovation • Discovery • Equity • Access

Key Strategic Priorities

Strategic Priority 1: Access

People will find appealing and accessible library materials, spaces, and services they need and want.

• Increase availability and use of library resources
• Remove barriers to access of physical and digital spaces
• Provide access to clean, safe, and functional spaces

Strategic Priority 2: Community

Everyone is welcome in the library and will find people, resources, and services that reflect a broad range of individual interests and needs.

• Ensure collection depth and breadth reflects community needs
• Provide events and services that reflect the needs of the community
• Develop informed and compassionate library employees to effectively serve all in the community

Strategic Priority 3: Engagement

People will know what the library has to offer and receive accurate information about library services in places they frequent and from trusted sources.

• Increase number of active library users
• Improve awareness of services, resources, and HEPL mission
• Prioritize opportunities to connect with community, both in and outside of the library

Strategic Priority 4: Capacity

The Library will expand to meet the needs of our increasingly diverse and growing community.

• Establish Library Foundation
• Explore a third HEPL location
• Develop and implement robust strategy for evaluating capacity

Approved by Hamilton East Public Library Board of Trustees – December 2023